Frequently Asked Questions

 

(1) Is there a minimum for ordering?

There is a minimum order amount of $200.

(2) How long does it take for an order to ship?

We normally ship out within 48 hours upon receiving the order. During peak season (Jan-March and July-August) , we strongly recommend ordering one week prior to your designated ship date.

(3) How do we see pricing on your website?

By opening an online account with us you will be able to view our pricing on all items on our site, including the latest addition. You will also have the convenience of our online shopping cart for ordering at your own pace. To obtain an online account simple fax or email us a copy of both your resale permit and business card.  Your personal online access ID and password will be emailed to you.

(4) What method of payment do you accept?

We accept all major credits such as Visa, Mastercard, and Discover and American Express. We also accept money order, cashier checks, and company checks. Please refer to the following information for shipping times:

Credit card, cashier check, and money order:

Order will be shipped when transaction is complete.

Company check:

Order will be shipped upon receiving the check, usually 5-7 business days.

 

Wire transfer/ ACH

 (5) Do you do drop ship?

Yes, we do. To set up a drop ship account, customers must fill out the sales tax acknowledgement form, the credit card authorization form, and the Agreement to our Terms of Sale. If customers do not sign the sales tax acknowledgement form, then a sales tax will be charged to all drop ships within the state of California. A drop ship fee will also apply. (Please email us to check with the drop ship fee)

(6) What carriers do you use to ship?

We ship via UPS and FedEx. For orders that have to go out on pallets we will use trucking companies. A tracking number will be emailed to you when the shipping label is created.

(7) What happens when an item is out of stock?

If an item is out of stock we will ship out whatever is available at the time and have the rest put on back order.

Once the item is back in stock we will ship it out right away, unless otherwise informed. If you would like to cancel all back orders please notify us as soon as possible.

(8) What do I do when an item I received is damaged or a defect?

Please inspect all shipments immediately upon arrival. All claims/returns must be approved by Unicorn Studio Inc. and made within 14 days from receiving the products.

No returns are acceptable without Unicorn Studio Inc.’s prior approval. No returns are acceptable without delivery instructions for transport. Worn or damaged products (include packaging) will not be accepted. All approved returned merchandise must be in its original packing material. There is a 30% restocking fee plus freight chargeable to customers for any products that are determined as unauthorized returns.

If the product was received broken or damaged, please take a picture of the damaged product and send it to sales@unicornstudioinc.com Our claims department can help either replace the item or credit back to you for the amount charged. Claims may take up to 2-3 business days to process.

(9) Do I have to pay sales tax?

California sales tax may apply.

(10) How often do you come out with new products?

Twice a year. Once during the Summer/Fall season and another in the Winter/Spring season. You can preview our new products at the various trade shows we attend throughout the world.

 


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